Shipping policy
Shipping Policy
At Natural Matts GB Ltd, we are proud to manufacture all of our mattresses and beds in the UK and deliver them to customers across the UK, Europe, and the Middle East. We work with trusted logistics partners to ensure every order is handled with care and delivered safely to your door.
Manufacturing & Dispatch
All of our products are handcrafted to order. Once your order is confirmed, your mattress or bed will enter production. As each item is made individually, manufacturing times may vary depending on the product and current demand. You will be kept informed throughout the process.
Once completed, your order will be carefully packaged and dispatched from our UK facility.
Delivery Times
Estimated delivery times will be provided at the point of order or in your order confirmation. These times are approximate and may vary based on:
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Product type and customisation
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Destination country
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Courier availability and customs processes
International deliveries may be subject to additional transit time due to customs clearance.
UK & International Shipping
We offer shipping to:
United Kingdom 7-14 Days
Europe 4-8 Weeks
Middle East 8 Weeks
Selected international destinations worldwide upon request.
Shipping costs are calculated at checkout or quoted individually for large or international orders.
Access & Delivery Conditions
It is the customer’s responsibility to ensure safe and suitable access for delivery, including stairways, door widths, and property restrictions. If delivery cannot be completed due to access issues, re-delivery may be required.
Damages & Issues
All items should be inspected upon delivery. If your product arrives damaged or with any issues, please notify us within 48 hours so we can resolve the matter promptly.
Our Commitment
At Natural Matts GB Ltd, we are committed to providing a smooth and reliable delivery experience, ensuring your 100% organic, chemical-free mattress arrives in perfect condition, ready to support a healthier night’s sleep.