Refund policy

Returns & 100 Night Sleep Trial Policy

At Natural Matts GB Ltd, we want every customer to feel completely confident in their purchase. That’s why all of our mattresses and beds come with a 100 Night Sleep Trial, giving you the opportunity to experience your new sleep system in the comfort of your own home.

We understand that choosing the right mattress is a personal decision, and it can take time for your body to adjust. If, after up to 100 nights, you feel that your mattress or bed is not right for you, you are entitled to request a return.

What Happens If You’re Not Satisfied?

If you are not fully satisfied within the 100-night trial period, you may choose one of the following options:

• Exchange your product for a different model or item, or

• Receive a full refund

No Quibbles, No Charges

There are no associated charges for returns under our sleep trial. We will arrange collection of the product at no cost to you, and there are no hidden fees, penalties, or administration costs. Simply contact our customer support team and we will take care of everything.

Our Promise

This policy reflects our company ethos:
Everybody deserves the opportunity to sleep naturally and chemical free.

Our 100 Night Sleep Trial is a no-quibble, risk-free guarantee, designed to ensure you are completely happy with your Natural Matts purchase. Your comfort, health, and satisfaction always come first.